BigCommerce and Magento Maintenance & Support Services

We offer round-the-clock expert support from our Magento & BigCommerce support team, so you can rest assured your site is up and running 24/7.

Book A Free Consultation

No matter how much you prepare and document, sooner or later, something might go wrong with your eCommerce site. And usually at the worst time imaginable. Even the most popular eCommerce site owners face these kinds of setbacks during their peak seasons. Our Magento and BigCommerce support and maintenance services help address these prime-time needs and assure that your website is safe and secure.

Our Maintenance Services

As an eCommerce site owner, your worst nightmare is when your site goes down – You’re literally losing money every second it’s not working. To help ensure this doesn’t happen, we offer custom BigCommerce and Magento maintenance services and support plans.

Learn More About Our Maintenance Process And SLA

Holiday Support Plans For BigCommerce and Magento Websites

The holidays are make or break for eCommerce stores. During the holiday season, everyone experiences a surge in site traffic, cart abandonment, shipping mistakes, and more. Our custom Holiday Maintenance Plans ensure your site is updated, secure, and able to handle all this traffic. As a full-service eCommerce marketing and development agency, we know how important critical peak time is to your company’s success.

Magento Monthly Maintenance Plans
Option
Description
Duration
Price
Select

10hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$800

20hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$1,500

30hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly

$2,400 
$2,100

40hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$3,200 
$2,800

Add Ons

Extended Support

Add 8am-8pm, M-F Support

Rollover, 8am-8pm, M-F maintenance/support

Monthly

$2,000

Add 24/7 Support

Rollover, 24/7 maintenance/support

Monthly

$5,000
None
Reports

Holiday Stress Testing

Stress testing your site to ensure it does not go down

One Time

$4,000

Holiday CRO Audit

Conversion Rate Optimization report on how to increase sales

One Time

$4,400

Holiday Product Page Analysis & Report

Review product page and suggest edits to increase sales

One Time

$1,000

Holiday Category Page Analysis & Report

Review category page and suggest edits to increase sales

One Time

$1,000

Discount

Total

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Magento Maintenance Plans

24/7 Monthly Maintenance Plans

Ecommerce is your lifeblood, so our maintenance plans all include 24/7 monitoring. When something goes wrong, our team knows it, and we notify you and fix the issues.

Rollover Maintenance Hours Save You Money

Depending on the plan you purchase you may or may not exceed your maintenance hours. When you do not use all of your hours, these hours roll over and can be used for development projects so you never lose money. All maintenance hours not utilized can be used for development projects and / or marketing projects!

Magento Maintenance and Development
24/7 Live Support

Custom Plans

Need someone on the site? Maybe even 24/7 live support? We have expert Big Commerce and Magento consultants who will support whatever service level requirements you have.

Our Portfolio

From an interactive and attractive user interface to a robust and fully functional eCommerce, TheCommerceShop has developed world-class eCommerce websites to help clients meet their business goals.

Barra Optics

We restructured the user interface of the homepage and recommended server migration for better performance.
Microframe Corp

Simplified checkout via address auto-population and implemented predictive search for faster product search.
Southern Labware

Implemented predictive search ensuring a great shopping experience and more.
Super Vee

Swift payments enabled by trimming down the default two-page checkout procedure to single page.

Contact Our BigCommerce and Magento Maintenance Team for a FREE Consultation today.