About Webinar

Discover the Next Big Shift in eCommerce Automation

AI agents are not simply enhanced chatbots or generative AI tools. They are autonomous systems capable of acting, learning, and making decisions. These agents enable businesses to scale customer experience, streamline operations, and improve conversions, without increasing headcount.

According to Gartner, 33% of enterprise companies are expected to implement AI agents by 2028. Despite the growing interest, many eCommerce leaders remain uncertain about where to begin, often overwhelmed by the range of tools, unclear use cases, and integration complexities.

This webinar is designed to address those challenges. It will provide a clear, structured understanding of AI agents and outline how to progress from initial use cases to full-scale deployment, with a focus on practical implementation and business impact.

In This Free Session, You’ll Learn:

  • What AI Agents Are (and What They’re Not)
  • High-Impact Use Cases: Product discovery, customer support, content creation, inventory, and pricing
  • How to Build One: Steps to implement AI agents on platforms like Shopify, Magento, BigCommerce, etc.
  • Integration Essentials: Connecting with your CRM, product data, and support systems
  • Team Readiness: How to train your team to work alongside AI agents
  • Top Tools & Cost Breakdown: Recommended platforms to get started quickly
  • Measuring Success: Key metrics to track value and ROI

Who Should Attend

  • Founders, CTOs, and eCommerce Decision-Makers – Exploring automation to scale without hiring
  • Heads of Customer Experience or Operations – Looking for smarter, scalable customer support solutions
  • Product, Growth, and Marketing Leaders – Interested in AI-driven personalization, content, and conversion optimization
  • Technical and Innovation Leads – Tasked with evaluating and implementing AI solutions
  • And anyone looking for a strategic edge through AI-driven experiences

Webinar Bonus: Get a Free AI Agent Implementation Plan

Turn what you learn into a real action plan for your store

All webinar attendees can request a free, personalized AI agent implementation plan created by our AI technology specialists.

We’ll help you:

  • Review your store’s current operations (search, support, merchandising, etc.)
  • Identify the areas where AI agents can deliver the most value
  • Recommend the top 1–2 use cases to start with
  • Outline a phased rollout strategy (build vs. buy, tools, integrations)
  • Offer optional support to help you move forward confidently

Interested? Just select “Yes” when registering for the webinar.

Register Now

Your Speakers for the Session

Nash Ogden

Nash Ogden

President & Customer Experience Expert, CommerceShop

Nash is a seasoned customer experience leader who helps eCommerce brands create seamless, scalable support systems. As President of CommerceShop, he brings a practical perspective on using AI to enhance service quality, boost shopper satisfaction, and drive repeat business.

Karthik Kalimuthu

Karthik Kalimuthu

CTO & AI Solutions Lead, CommerceShop

Karthik works with eCommerce brands to help them use AI agents to improve customer experience and drive growth. He has helped several businesses simplify their support operations, improve product discovery, and unlock faster conversions through practical AI use cases.

Shawn Post

Shawn Post

CRO & Growth Specialist, ConversionBox

Shawn brings expertise in data-driven strategies that enhance user engagement, improve conversion rates, and maximize profitability. With a strong background in e-commerce, UX/UI design, and AI, he helps businesses leverage technology to drive sustainable growth and achieve long-term success.

AI Agents:

The Next Big Thing in eCommerce Is Here — Adopt Early, Perform Better