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Our Development And Audit Process

Our Clients

A small sampling of some of our best customers. With multi-industry experience, we help provide an incredibly innovative Magento solution.

eCommerce Web Development For W3ll People
eCommerce Web Development For Bitpay
eCommerce Web Development For Trajaani
eCommerce Web Development For Everyone Does It
eCommerce Web Development For Wallaroo Hat Company
eCommerce Web Development For LoCost Medical Supply

Your Magento
Enterprise Edition Partner

The Commerce Shop team is involved in the Magento beta releases and we will be the first to know about the pros and cons of each release. We use this first mover advantage to educate our retail clients on when to upgrade their Magento versions.

Our team of Magento developers organize and participate in Magento meetups and developer conferences. This helps our team stay updated on recent Magento trends and we pass on this knowledge to our clients. We actively engage in top eCommerce tradeshows and events where we engage with eCommerce store owners from around the world. We understand their business and inform them about the latest technological advancements that they can benefit from.

We also develop personalized tools and other innovations that focus on increasing conversions and driving better traffic.

We have long standing relationships with Developers who release Magento extensions. We use these relationships to recommend Magento extensions to our clients that help them reduce development cost and time.

We have certified Magento developers on staff.

Your Magento Enterprise Edition Partner

These enable us to help our clients proactively apply security patches, implement Magento best practices etc.
Our clients get a stable, bug-free Magento website by working with our team.

How Do We Take Over Development Responsibility
From Another Agency?

Phase I

1st WEEK

Review and collect all project related documents from the previous agency

Phase II

2nd TO 4th WEEK

Setup a development website and complete Magento audit. Document the state of Magento code and extensions. We analyze the website from a performance and security perspective

Phase III

4th WEEK

Make recommendations to the client based on the audit on what bugs / issues have to be fixed

Phase IV

STARTING 5th WEEK

Start working on other product backlogs and new features to the website

Phase V

STARTING 5th WEEK & ONGOING

Our CRO team to analyze the analytics data from a conversion perspective. Outcome of this exercise will be recommendations on improving the conversion rate of the website

Website Audit

Vendor will do a technical audit to perform a health check on the following:

  • QUALITY OF CODE – TCS (The Commerce Shop) will analyze and document if the code is secure and scalable.
  • PLUGINS – TCS will audit and document all the plugins used in the website. If any of the plugins are not actively supported, we will document those modules.
  • EXTENSIONS – All extensions used in the website will be audited and the tests will be run. If any of the custom modules are a security risk, they will be documented as well.
  • CODE SECURITY – TCS will do a complete code analysis to determine if the current code has been compromised (hacked). If the current code is hacked, we will find out the entry points and make recommendations to fix them. We will also point out potential vulnerabilities in the existing setup and how to secure your code.
  • SERVER PERFORMANCE AND SECURITY –We will analyze the current server configuration and make recommendations to improve the performance and security. We will also recommend a Magento certified hosting provider who fits your needs.
  • SEO AUDIT – Our team will analyze the website and product pages to improve the SEO ranking of the website.
Website Audit
Our Maintenance And Support Process

Our Maintenance And Support Process

After the kickoff call, our development team will perform a thorough website audit. This audit will cover the Magento website from a performance, conversion and security perspectives.

Our team will walk through the audit results with the client and provide time/cost estimates for fixing the issues identified. (Client can decide and approve one, multiple or all of our recommendations)

Then we will take care of the maintenance activities periodically. Support tasks will be handled through our ticketing system.

We follow the Agile method of Project Management. Our Project Manager will have weekly sprint calls with the client to explain the plan of action for the week and status of work completed thus far.

We run our projects in sprints and this helps our team to switch between development tasks and a maintenance task seamlessly.

Time reports will be maintained and accessible to the client any time, including unused hours that will be added to the roll over pool at the end of the month.

Our Service Level Agreement – SLA

The following Services are covered by this Agreement:

  • Manned telephone support
  • Monitored email support
  • Remote assistance using remote screen sharing session
  • Applying security patches and Magento intra-version upgrades
  • Developmental activities
  • CRO consulting sessions with client
  • Periodic audit of Magento plugins and extensions for suspicious activity
  • Check and continue preventing Spam users/content
  • Code & database backups
  • User training & Q/A on Magento admin back end
Tier 1 Plan
  • Rollover hours
  • 24×7 Support
  • Certain hours for development in addition to the hours that were bought
Tier 2 Plan
  • Rollover hours
  • 24×7 Support
  • Certain hours for development
     

Our Portfolio

Contact Our Magento Development Team

Our developers can’t wait to hear about your project.