24/7
CustomerSupport
4+
Rollover Maintenance Plans
200+
HappyCustomers
What is the difference between average support and a great one? It is the difference between fixing minor problems and focusing on the big picture. It is the difference between working with us and the rest.
Support That Goes Above And Beyond Bug Fixes
Website Support And Maintenance
- Cms Updates And Security Patches
- Regular Site Audits
- Process Improvement Strategies
- Break/fix Support
- Site Upgrade Management
Customer Experience
- CX Improvements
- Site Enhancements
- Feature Upgrades
- UX Changes
- Complete Design And CRO Audit
Complete Website Health Check
Great site experiences never happen by chance. It is a process that involves the right mix of creativity and out-of-the box thinking underpinned by a clear strategy. Meet growth objectives and explore untapped opportunities with the right consultation and support team.
We analyze your site to identify problem areas and capability gaps and put together a holistic solution.
From ensuring your site is always up and running at the speed of a 747 to making continuous improvements to enhance customer experience, we do all that we can and a little more.
Plan your next steps with a team that helps you surpass not just tech challenges but goes beyond that.
- Thorough review and management of CMS core files
- CRO audits and stress tests
- Update inventory and product information
- Assessment of traffic, leads and sales
- Review and update plugin files and firewall updates
- Recovery audits
- Timely backups and troubleshooting support
- Implementation of growth acceleration solutions
- Custom plans
- Dedicated account manager
Ready For High Level Site Maintenance And Ecommerce Strategies?
Maintenance packages for every budget and need
- Basic
- Enterprise
- Enterprise +
- Online Ticketing Access
- Site and Server Uptime Monitoring
- Backup and Restore of application
- Security Updates
- Spam Control
- Account Manager
- Enhancement
- Performance Optimzation
- Extension installation and monitoring
- Site content updates
- Product Editing and Optimizing
- Custom Design Changes
- SEO Optimization
- CRO Optimization
- Monthly Reporting
- Total Hours/Month
- Price
Basic
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Yes
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Yes
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Yes
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Yes
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Yes
-
Shared
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Yes and limited to hours available in the plan
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Yes
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Yes
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No
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No
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No
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No
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No
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Yes
-
10
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$850/Month
Enterprise
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Yes
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Yes
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Yes
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Yes
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Yes
-
Shared
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Yes and limited to hours available in the plan
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Yes
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Yes
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Yes
-
Yes
-
No
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No
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No
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Yes
-
20
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$1,650/Month
Enterprise +
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Yes
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Yes
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Yes
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Yes
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Yes
-
Shared/Dedicated
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Yes and limited to hours available in the plan
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
-
Yes
-
Yes
-
Custom
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Custom
No line in the sand approach
We offer flexible tailored solutions that meet you where you are and scale you to where you want to be. We understand that incremental, perfectly planned changes are much better than a major site change once in 6 years.
Our design experts and strategists make incremental changes to your site based on analytics and customer experience.
Technical Assessment
We perform regular technical audits to avoid downtimes, loading time issues and security concerns.
Continual Improvements
Brand and visual elements are continually enhanced to improve user experience
Tactical Guidance
We analyze the strengths and weaknesses of your site so it functions at an optimal level.
What more can you expect?
Most B2B sites lack a strong visual identity. Let’s change that. B2B customers are looking for B2C experiences. 73% of millennials are involved in B2B decision making according to Forrester. They’re looking for engaging, nimble solutions that mimic B2C shopping experiences.
Checkout Our Case Study
Mar 06, 2020 - An eCommerce Success Story
Magento to BigCommerce migration helps conversion optimization
Our portfolio
From an interactive and attractive user interface, to a robust and fully functional eCommerce, The Commerce Shop has developed world-class eCommerce websites to help clients meet their business goal.
