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BigCommerce and Magento Maintenance & Support Services
No matter how much you prepare and document, sooner or later something will go wrong with your eCommerce site. And usually at the worst time imaginable. Even the most popular eCommerce site owners are extremely cautious during their peak seasons. To address these prime time needs we offer round the clock expert support from our Magento support team so you can rest assured you site is not missing sales!
Our Maintenance Services
As an eCommerce site owner, your worst nightmare is when your site goes down – You’re literally losing money every second it’s not working. To help ensure this doesn’t happen, we offer custom BigCommerce and Magento maintenance services and support plans.
Holiday BigCommerce and Magento Maintenance
The holidays are make or break for eCommerce stores. During the holiday season, everyone experiences a surge in site traffic, cart abandonment, shipping mistakes and more. Our custom Holiday Maintenance Plans ensure your site is updated, secure and able to handle all this traffic. As a full service eCommerce marketing and development agency we know how important critical peak time is to your company success.
Option
Description
Duration
Price
Select
10hr maintenance
(8am-5pm, M-F)
Rollover, 8am-5pm, M-F maintenance/support
Monthly
$800
20hr maintenance
(8am-5pm, M-F)
Rollover, 8am-5pm, M-F maintenance/support
Monthly
$1,500
30hr maintenance
(8am-5pm, M-F)
Rollover, 8am-5pm, M-F maintenance/support
Monthly
$2,400
$2,100
40hr maintenance
(8am-5pm, M-F)
Rollover, 8am-5pm, M-F maintenance/support
Monthly
$3,200
$2,800
Add Ons
Extended Support
Add 8am-8pm, M-F Support
Rollover, 8am-8pm, M-F maintenance/support
Monthly
$2,000
Add 24/7 Support
Rollover, 24/7 maintenance/support
Monthly
$5,000
None
Reports
Holiday Stress Testing
Stress testing your site to ensure it does not go down
One Time
$4,000
Holiday CRO Audit
Conversion Rate Optimization report on how to increase sales
One Time
$4,400
Holiday Product Page Analysis & Report
Review product page and suggest edits to increase sales
One Time
$1,000
Holiday Category Page Analysis & Report
Review category page and suggest edits to increase sales
One Time
$1,000
Discount
Total
24/7 Monthly Maintenance Plans
eCommerce is your life blood so our maintenance plans all include 24/7 monitoring. When something goes wrong, our team know it and we notify you and fix the issues.
Rollover Maintenance Hours Save You Money
Depending on the plan you purchase you may or may not exceed your maintenance hours. When you do not use all of your hours, these hours roll over and can be used for development projects so you never lose money. All maintenance hours not utilized can be used for development projects and / or marketing projects!
Custom Plans
Need someone on site? Maybe even 24/7 live support? We have expert Big Commerce and Magento consultants that will support whatever service level requirements you have.
Our Portfolio
From an interactive and attractive user interface to a robust and fully functional eCommerce, TheCommerceShop has developed world-class eCommerce websites to help clients meet their business goals.