BigCommerce and Magento Maintenance & Support Services

No matter how much you prepare and document, sooner or later something will go wrong with your eCommerce site. And usually at the worst time imaginable. Even the most popular eCommerce site owners are extremely cautious during their peak seasons. To address these prime time needs we offer round the clock expert support from our Magento support team so you can rest assured you site is not missing sales!

Our Maintenance Services

As an eCommerce site owner, your worst nightmare is when your site goes down – You’re literally losing money every second it’s not working. To help ensure this doesn’t happen, we offer custom BigCommerce and Magento maintenance services and support plans.

Learn More About Our Maintenance Process And SLA

Holiday BigCommerce and Magento Maintenance

The holidays are make or break for eCommerce stores. During the holiday season, everyone experiences a surge in site traffic, cart abandonment, shipping mistakes and more. Our custom Holiday Maintenance Plans ensure your site is updated, secure and able to handle all this traffic. As a full service eCommerce marketing and development agency we know how important critical peak time is to your company success.

Magento Monthly Maintenance Plans
Option
Description
Duration
Price
Select

10hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$800

20hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$1,500

30hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly

$2,400 
$2,100

40hr maintenance
(8am-5pm, M-F)

Rollover, 8am-5pm, M-F maintenance/support

Monthly
$3,200 
$2,800

Add Ons

Extended Support

Add 8am-8pm, M-F Support

Rollover, 8am-8pm, M-F maintenance/support

Monthly

$2,000

Add 24/7 Support

Rollover, 24/7 maintenance/support

Monthly

$5,000
None
Reports

Holiday Stress Testing

Stress testing your site to ensure it does not go down

One Time

$4,000

Holiday CRO Audit

Conversion Rate Optimization report on how to increase sales

One Time

$4,400

Holiday Product Page Analysis & Report

Review product page and suggest edits to increase sales

One Time

$1,000

Holiday Category Page Analysis & Report

Review category page and suggest edits to increase sales

One Time

$1,000

Discount

Total

Magento Maintenance Plans

24/7 Monthly Maintenance Plans

eCommerce is your life blood so our maintenance plans all include 24/7 monitoring. When something goes wrong, our team know it and we notify you and fix the issues.

Rollover Maintenance Hours Save You Money

Depending on the plan you purchase you may or may not exceed your maintenance hours. When you do not use all of your hours, these hours roll over and can be used for development projects so you never lose money. All maintenance hours not utilized can be used for development projects and / or marketing projects!

24/7 Live Support

Custom Plans

Need someone on site? Maybe even 24/7 live support? We have expert Big Commerce and Magento consultants that will support whatever service level requirements you have.

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